The life of a call center agent can be challenging to handle the complex deadlines involved in the telemarketing processes. In such situation it is very common that an agent can become frustrated or might leave the job to escape the complex situation. In this aspect the role played by the team leaders can matter a lot to their overall performance. Motivating them at all the levels of call center outsourcing operations can bring colorful results in the calling process and hence lead them to promote professional skills with better success rate.
Here are some of the tips and suggestions that can be used to motivate the calling agents:
Happy Environment – To establish a happy environment, everyone in the floor must have a joyful mood to work. This is possible only when there is a transparency amongst all the members of the team. The relationship of the team leader with the colleague should be like a friend not like a strict boss.
Add Color to Workstation – The ambiance of a workstation can greatly contribute to better results. Today, it is seen that people who work under positive influence tends to show productivity and creativity at the same time. Add motivational posters; provide new systems integrated with valuable resources, etc. to make their effort more fruitful. A clean environment also supports this cause to a certain limit.
Listen To Your Team – Listening is a very essential factor that allows the team leaders to sort out any problems faced by the calling agents. If you are a good listener, they would love to share their good and bad experiences which will allow you to know them better.
Eliminate the Problems – A team can always perform well when all the members are free from worries. To ensure this, it is recommended that the leader need to sort out the problems and discuss them precisely with each and every individuals. Once the problems are separated, emphasis can be laid upon resolving them or to eliminate them permanently.
Mandatory Review Sessions – Regular review sessions in regular intervals will allow the calling agents to overview their performance and find our better ways to improve them. In addition, this process also helps the team leader to examine the individual performance and suggest them necessary tips and suggestions for professional development.
Reward Always Help – Rewarding the deserving agent is always a best way to bring motivation amongst the other members as well. A direct financial reward or any gift, voucher, movie ticket, etc. can inspire them to show better performance in the following time. In addition, this method also proves strong to define their operational efficiency during any working situation.
The Call Center Outsourcing industry looks for players who have the potential to take control over the complex call centre situations. Motivating people is a great skill and the quality of such personalities is always rewarded with a bright fortune and financial growth.